At Elite Nail Academy, we strive to provide exceptional products and services. However, we understand that there may be situations where you need to request a refund or return. Please review our policy below for details on how we handle refunds and returns for both products and courses.

1. Product Returns

If you’re not satisfied with your product, you may request a return under the following conditions:

• Eligibility: Products must be returned within 14 days of delivery and must be unopened, unused, and in their original packaging.
• Return Process: Please contact our customer service team at [email protected] with your order number and details of the item you’d like to return. Once your return is authorised, we will send you a return label along with instructions.
• Return Shipping: You are responsible for covering the return shipping costs unless the product is defective or damaged upon arrival. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.
• Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-10 business days. Please note that shipping fees are non-refundable.

2. Defective or Damaged Products

If you receive a damaged or defective item, we will gladly provide an exchange or refund:

• Notification: Please notify us within 7 days of receiving the item by emailing [email protected]with your order number, a description of the issue, and photos of the damage or defect.
• Exchange: We will arrange for an exchange of the defective or damaged item, and cover the return shipping costs.
• Refund: If a replacement is not available, we will issue a full refund to your original payment method.

3. Course Refunds

We offer a 30-day money-back guarantee for all courses, ensuring that you’re fully satisfied with your learning experience:

• Eligibility: To be eligible for a refund, you must request it within 30 days of your course purchase. The course should not be substantially accessed or completed. Please refer to the Student Agreement for full details.
• Request Process: To request a refund, please contact us at [email protected] with your course information and reason for the request. Once approved, the refund will be processed within 5-10 business days to your original payment method.

4. Course Kits

If you purchase a course that includes a kit, please note the following:

• Cooling-off Period: Kits will be shipped after the 3-day cooling-off period for course enrolments.
• Non-returnable: Once opened, course kits are non-returnable unless they arrive damaged or defective. In that case, please follow the instructions for defective or damaged products.

5. Non-Refundable Items

The following items are non-refundable:

• Opened or used products.
• Custom or personalised items.
• Course kits (once opened).
• Digital courses once substantial progress has been made.

6. How to Initiate a Return or Refund

To initiate a return or refund, please contact us at:

Email: [email protected]
Include: Your order number, reason for the return or refund, and any relevant photos or documentation.
Once your return or refund is approved, we will send instructions for the next steps.

We are committed to providing a smooth and transparent return and refund process. If you have any questions or need further assistance, please don’t hesitate to contact our support team!