All orders received before 2:30pm will be dispatched on the same day. However, if your order includes a course, there is a mandatory 3-day cooling-off period before the associated kits are sent. After dispatch, delivery times will depend on your location and the shipping method chosen at checkout. You will receive tracking information once your order has shipped.

If you have any further questions or need assistance, feel free to reach out!

Returns:

We accept returns for unopened and unused products within 14 days of the delivery date. To be eligible for a return, the item must be in its original packaging and condition. Please note that shipping fees are non-refundable, and you will be responsible for covering the return shipping costs.

Exchanges:

If you receive a defective or damaged product, we will gladly offer an exchange for the same item. Please contact us within 7 days of receiving your order to initiate the exchange process. We will cover the shipping costs for defective items.

Non-Returnable Items:

• Opened or used products
• Custom or personalised items

Courses:

We offer a 30-day money-back guarantee on our courses, subject to the terms outlined in the Student Agreement. If you’re not satisfied with your course, you may request a refund within 30 days of purchase, provided you meet the eligibility criteria set out in the agreement. Please review the Student Agreement for detailed information on this policy.

Note on Course Kits:

If a course is purchased with a kit, the kit will only be shipped after the 3-day cooling-off period has passed. Kits that have been used or opened are non-returnable.

If you have any questions about our return, exchange, or refund policies, feel free to contact our customer support team! We’re here to help.

If you need to change your shipping address, please contact us as soon as possible and provide your order number. If the order has not yet been shipped, we can update the shipping address for you.

However, if your order has already been dispatched, we are unfortunately unable to change the shipping address. In that case, you may need to contact the courier directly to see if they can assist.

Once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website for real-time updates. Additionally, you can track the status of your order directly through our website. Simply log into your account, navigate to the “Orders” section, and you’ll find the tracking details there.

We offer multiple channels for customer support, depending on your needs:

For Students:

• VIP Facebook Group: Exclusive access to our student-only group for ongoing support and advice.
• WhatsApp Urgent Support Thread: For urgent issues, students can reach out via our WhatsApp support thread for quick assistance.

For Enapro Customers:

• Technical Support Group: Join our Enapro Technical Support Group to get help with products, techniques, and more.
• Email: You can contact our support team anytime at [email protected] for detailed inquiries or issues.

General Support:

• Chat Bot: For immediate answers to common questions, our website offers a chat bot to assist you 24/7.

Yes, we ship to most countries!

If you’re unsure whether we ship to your location, feel free to reach out to us for confirmation. Please note that shipping costs may vary depending on your location. If there are any additional shipping charges, we will notify you before proceeding. If the revised shipping costs are not agreed upon, you will receive a full refund.