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Common purchase queries answered

Courses & Training

At Elite Nail Academy, we go beyond the basics of nail technician training. Our comprehensive programs are designed to empower you to build a 6-figure business in the nail industry. We offer industry-leading education, ongoing support, and a vibrant community that fosters creativity, integrity, and purpose. With our proven track record of success and commitment to your growth, Elite Nail Academy is the perfect choice to launch your nail technician career.

Upon successfully completing our training programs, you will receive a Certificate of Completion. This qualification will not only validate your skills and knowledge but also enhance your credibility and employability in the nail industry.

We offer a 30-day money-back guarantee on our courses, subject to the terms outlined in the Student Agreement. If you’re not satisfied with your course, you may request a refund within 30 days of purchase, provided you meet the eligibility criteria set out in the agreement. Please review the Student Agreement for detailed information on this policy.

Each Product kit includes the following standard items. Then depending on which course you choose additional items are included.

It is important to mention we do not provide any coloured gel polish.

1 x Air Link, 1 x Stick Ease, 2 x Pump Bottles, 1 x 200ml Clean Slate, 10 x Cardboard Nail Files, 25 x Sandpaper Files, 1 x Metal Core File, 1 x Cuticle Pusher, 1 x Cuticle Nippers , 1 x Toe Nail Cutters, 1 x Nail Art Brushes, 1 x Lint Free Nail Wipes, 1 x Practice finger, 1 x Cuticle Bit, 1 x Medium Safety Bit, 1 x Course Safety Bit, 1 x Sanding Band Bit, 50 x Sanding Bands.

Plus an Australian Certified Tagged & Tested

35000 RPM Electric File & Rechargeable Led Lamp

Additional Items:
BIAB Kit Includes

1 x Like A Dream, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat, 1 x Mini Led Light.

Soft Gel Kit Includes

1 x Like A Dream, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat, 1 x Mini Led Light, 1 x Multi Pack Extend Tips.

Hard Gel Kit Includes
1 x Like A Dream, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat, 1 x Mini Led Light, 3 x 50 ml Hard Gel Pots, 1 x Gel Brush, 1 x Tip Cutters, 1 x Square Tips,  x Stiletto Tips, 2 Tip Boxes, 1 x Nail Glue, 100 x Nail Forms

Acrylic Kit Includes
1 x 200g Acryluxe Powder , 3 x 50g Acryluxe Powders, 1 x 250ml Accelerator Pro Monomer 1 x Ceramic Dappen Dish, 1 x 100% Kolinsky Acrylic Brush, 1 x Tip Cutters, 1 x Square Tips, 1 x Stiletto Tips, 2 Tip Boxes, 1 x Nail Glue, 100 x Nail Forms, 1 x Practice Mat, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat.

Ultimate Nail Kit Includes

1 x Like A Dream, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat, 1 x Mini Led Light, 1 x Multi Pack Extend Tips, 3 x 50 ml Hard Gel Pots, 1 x Gel Brush, 1 x Tip Cutters, 1 x Square Tips, 1 x Stiletto Tips, 2 Tip Boxes, 1 x Nail Glue, 100 x Nail Forms, 1 x 200g Acryluxe Powder , 3 x 50g Acryluxe Powders, 1 x 250ml Accelerator Pro Monomer 1 x Ceramic Dappen Dish, 1 x 100% Kolinsky Acrylic Brush,1 x Practice Mat.

Ultimate Gel Nail Kit Includes

1 x Like A Dream, 1 x Ultra Gloss Top Coat, 1 x Satin Shield Top Coat, 1 x Mini Led Light, 1 x Multi Pack Extend Tips, 3 x 50 ml Hard Gel Pots, 1 x Gel Brush, 1 x Tip Cutters, 1 x Square Tips, 1 x Stiletto Tips, 2 Tip Boxes, 1 x Nail Glue, 100 x Nail Forms.

Our instructors at Elite Nail Academy are highly experienced professionals with extensive knowledge and expertise in the nail industry. They have years of hands-on experience and a passion for teaching and empowering aspiring nail technicians. Our instructors stay up-to-date with the latest trends, techniques, and industry advancements to ensure you receive the most current and relevant education available.

The duration of our training programs varies depending on the specific course you choose. Typically, our programs range from 12 weeks to 6 months, allowing you to gain comprehensive knowledge and practical skills at a pace that suits your schedule. We believe in providing a thorough education that sets you up for long-term success in the nail industry. There are no time limits on how long you have to complete your competency units.

At any point during your training at Elite Nail Academy, you’ll have the opportunity to enhance your skills through our in-salon training option in Hervey Bay, Queensland. This hands-on experience in a professional salon environment allows you to apply your knowledge, gain real-world practice, and further refine your techniques under the guidance of industry experts. It’s an invaluable opportunity to see how a seven-figure salon operates, providing key insights to help you launch a successful nail technician career.

Our courses are designed to specialise in either technical skills or business knowledge, but we don’t combine the two in a single class. This allows you to focus on mastering each area individually through dedicated courses.

No prior experience is required to enrol in our technical courses. Our curriculum is designed to cater to both beginners and more experienced nail technicians who want to improve their skills.

Yes, once you’ve completed a course, you’ll continue to have access to the materials, including any updates. This allows you to revisit lessons and refresh your skills whenever needed.

Absolutely! As a student, you’ll gain access to our VIP Facebook Group and WhatsApp Urgent Support Thread for ongoing guidance and advice even after completing the course.

Yes, our courses are fully online and available for enrolment year-round, so you can start whenever you’re ready.

Yes, we offer flexible payment plans to help make our courses more accessible to all students. You can choose the plan that best fits your financial situation during checkout.

If you need to swap an item

Returns and Exchanges

Returns:

We accept returns for unopened and unused products within 14 days of the delivery date. To be eligible for a return, the item must be in its original packaging and condition. Please note that shipping fees are non-refundable, and you will be responsible for covering the return shipping costs.

Exchanges:

If you receive a defective or damaged product, we will gladly offer an exchange for the same item. Please contact us within 7 days of receiving your order to initiate the exchange process. We will cover the shipping costs for defective items.

Non-Returnable Items:

  • Opened or used products
  • Custom or personalised items

Courses:

We offer a 30-day money-back guarantee on our courses, subject to the terms outlined in the Student Agreement. If you’re not satisfied with your course, you may request a refund within 30 days of purchase, provided you meet the eligibility criteria set out in the agreement. Please review the Student Agreement for detailed information on this policy.

Note on Course Kits:

If a course is purchased with a kit, the kit will only be shipped after the 3-day cooling-off period has passed. Kits that have been used or opened are non-returnable.

If you have any questions about our return, exchange, or refund policies, feel free to contact our customer support team! We’re here to help.

Please contact our customer support team using the form below with your order number and details about the incorrect item you received. We’ll arrange to have the correct product sent to you as quickly as possible and provide instructions for returning the incorrect item, if necessary.

Please contact our customer support team using the form below with your order number and photos of the damaged item(s). We will work quickly to resolve the issue by either sending a replacement or offering a refund, depending on your preference.

For authorised returns, we will send you a return label along with detailed instructions. Once you receive the label, simply follow the steps provided to return the item. Please make sure the item is securely packaged to avoid further damage during transit.

We offer multiple channels for customer support, depending on your needs:

For Students:

  • VIP Facebook Group: Exclusive access to our student-only group for ongoing support and advice.
  • WhatsApp Urgent Support Thread: For urgent issues, students can reach out via our WhatsApp support thread for quick assistance.

For Enapro Customers:

  • Technical Support Group: Join our Enapro Technical Support Group to get help with products, techniques, and more.
  • Email: You can contact our support team anytime for detailed inquiries or issues.

General Support:

  • Chat Bot: For immediate answers to common questions, our website offers a chat bot to assist you 24/7.

If you need to change your shipping address, please contact us as soon as possible and provide your order number. If the order has not yet been shipped, we can update the shipping address for you.

However, if your order has already been dispatched, we are unfortunately unable to change the shipping address. In that case, you may need to contact the courier directly to see if they can assist.

Yes, you can change or cancel your order if it is submitted before 2:30pm on a business day. After this time, we are unable to make changes or cancellations as the order may already be processed for shipping.

If you need to make changes, please contact our customer support team as soon as possible with your order number!

Yes, you can pre-order an item that is sold out, provided we have pre-orders available. It will be clearly marked on the product page if an item is available for pre-order, along with the estimated shipping date.

If you have any questions about pre-orders, feel free to reach out to our support team!

Common purchase queries answered

Orders and Shipping

All orders received before 2:30pm will be dispatched on the same day. However, if your order includes a course, there is a mandatory 3-day cooling-off period before the associated kits are sent. After dispatch, delivery times will depend on your location and the shipping method chosen at checkout. You will receive tracking information once your order has shipped.

If you have any further questions or need assistance, feel free to reach out!

You can create an account with Elite Nail Academy in two ways:

  1. Through the Registration Page:

    • Visit the Registration Page.
    • Fill out the required information, including your name, email address, and password.
    • Submit the form to complete your registration.

  2. During Checkout:

    • Add your items to the cart and proceed to the checkout page.
    • During the checkout process, you’ll have the option to create an account by selecting the checkbox for account creation.
    • Enter your email address and create a password.
    • Complete the checkout, and your account will be automatically created.

With an account, you can manage your orders, track progress, and access your courses. If you need help, feel free to contact our support team!

To change your shipping address, follow these steps:

  1. Before Your Order is Shipped:

    • Contact our customer support team as soon as possible with your order number and the updated shipping address. If the order has not yet been processed for shipping, we can update the address for you.

  2. After Your Order is Shipped:

    • Unfortunately, once an order has been shipped, we are unable to change the shipping address. In this case, you may need to reach out to the courier to see if they can assist with redirecting the package.

If you need further assistance, don’t hesitate to contact our support team!

Once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website for real-time updates. Additionally, you can track the status of your order directly through our website. Simply log into your account, navigate to the “Orders” section, and you’ll find the tracking details there.

No, we do not keep your credit card information on file. We use secure third-party payment merchants who manage all payment details. These merchants have the capacity to store your payment information if you choose, but at Elite Nail Academy, we do not have access to or store your credit card details directly.

Yes, we charge GST (Goods and Services Tax) on all applicable orders in accordance with Australian tax laws. The GST will be clearly displayed at checkout before you finalise your purchase.

Yes, we ship to most countries! If you’re unsure whether we ship to your location, please feel free to reach out to us for confirmation. Shipping costs may vary based on your location, and if there are any additional fees, we will notify you before proceeding. If the extra shipping charges are not agreed upon, you will receive a full refund.

We aim to ship all your items in one package whenever possible for your convenience. However, depending on the size, weight, or availability of certain items, they may be shipped separately. If your order is split into multiple shipments, we will provide tracking information for each package.

If you have any questions or special requests regarding your order, feel free to reach out to our support team!

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